All Sales Are Final — No Refunds
At Your Gem House, all sales are final. We do not offer refunds, exchanges, or returns under any circumstances once an order has been placed and dispatched.
📹 Mandatory Unboxing Video Policy
To protect yourself against missing, wrong, or damaged items, the following is strictly required:
-
Record an uncut 360° video before opening your parcel, showing:
- The shipping label clearly
- All 4 sides of the parcel
- The complete unboxing process without any cuts or pauses
- This video must be sent to us within 1 hour of delivery
- Without this video, no complaints for missing, wrong, or damaged items will be accepted — no exceptions
Please send your unboxing video to us via WhatsApp or email at the time of delivery.
Why We Have This Policy Every piece at Your Gem House is hand-inspected and carefully packed. This video policy protects both our customers and our team from transit-related issues and ensures complete transparency.
